Returns
Handmade final-sale policy
All KOSBLING products are individually handmade. As our voluntary policy, we do not accept change-of-mind returns or exchanges where permitted by law. This applies to Ready-to-Ship, personalized, customized, and Made-to-Order products. This voluntary final-sale policy does not remove any statutory withdrawal or cancellation right that applies to non-personalized distance purchases in the customer's market; a Made-to-Order label alone does not waive such a right.
Cancellations and dispatch
Contact us within 24 hours after placing an order to request voluntary cancellation. A request is not guaranteed once fulfillment or production begins, and our voluntary cancellation window closes after dispatch. This does not limit a statutory withdrawal right or a right to cancel because we cannot ship within the promised or legally required time.
Ready-to-Ship orders normally dispatch within 24 hours on business days after order confirmation. Made-to-Order pieces follow the production estimate shown on the product page and do not dispatch within 24 hours. Shipping transit begins after dispatch and is additional.
Handmade variation
No two handmade pieces will be completely identical. Minor differences in placement, color, glue finish, texture, and other hand-applied details are normal handmade variation when they do not materially affect appearance, function, or the purchased specification.
Minor surface rubbing or small marks may occur during cross-border transit. We assess whether they are non-material cosmetic wear or material damage based on the item's appearance, function, purchased specification, and applicable law.
Transit and product problems
If an order arrives with severe transit damage, is materially misdescribed, contains the wrong item, or is missing a purchased component, please contact us promptly after delivery. Include your order number and clear photos or video of the item, packaging, and shipping label when reasonably available. We may request information needed to assess the issue, but failure to provide a particular photo or video does not waive a mandatory legal remedy. Email support@kosbling.com or contact KOSBLING Messenger.
We review each case individually. After review, support may offer repair guidance, a replacement component, a coupon, a partial refund, replacement where feasible, or another appropriate remedy based on the verified facts. A coupon or partial refund is not automatic and is not a substitute for a mandatory legal remedy.
Please do not return an item unless KOSBLING support provides return instructions. Unauthorized returns may not reach the correct service address.
Packaging experience
For more than four years, KOSBLING has continually refined its protective packaging through day-to-day fulfillment experience. Packaging is designed to reduce transit risk, but no packaging can guarantee damage-free delivery.
Mandatory consumer rights
Nothing in this policy limits rights that cannot legally be excluded. Where applicable law requires a repair, replacement, price reduction, refund, cancellation right, or another remedy, that mandatory right continues to apply.