Refund policy

At KOSBLING, every piece is individually handmade with care and attention to detail. From ready-to-ship favorites to personalized creations, each order receives thoughtful attention throughout the making and fulfillment process. Because our products are individually handmade, we encourage you to carefully review product photos, descriptions, dimensions, materials, device compatibility, and customization options before placing your order. Our policy explains our handmade final-sale terms, order cancellation rules, natural handmade variations, and how we handle damaged, defective, incorrect, or missing items.

Are KOSBLING products final sale?

All KOSBLING products are individually handmade and sold on a final-sale basis. As part of our voluntary store policy, we do not accept change-of-mind returns or exchanges where permitted by law.

Please carefully review your selected design, product details, dimensions, materials, device compatibility, and other specifications before completing your purchase.

Your Consumer Rights

Our voluntary final-sale policy does not remove any statutory withdrawal, cancellation, return, refund, or other consumer rights that apply in your market. In particular, a Made-to-Order label alone does not automatically waive a statutory withdrawal right for a non-personalized distance purchase. Whether a statutory exception applies depends on the nature of the product, the personalization involved, and the applicable consumer protection laws. Nothing in this policy excludes, restricts, or replaces any consumer right or remedy that cannot legally be excluded under applicable law.

Can I cancel my order after placing it?

Cancellation eligibility depends on where the product is listed on our website.

You may request to cancel a Ready-to-Ship order within 24 hours of placing your order, provided it has not yet been shipped. Once your order has been dispatched, it can no longer be canceled under our voluntary cancellation policy. Please contact our customer support team as soon as possible if you need to request a cancellation.

All products listed under the Custom navigation are non-cancellable once an order has been placed. This applies to every product within the Custom section, regardless of

its individual product title. Because these pieces are prepared according to your selected design and personalization details, please carefully review all selections before completing your purchase. These voluntary cancellation rules do not override any statutory cancellation or withdrawal rights that cannot legally be excluded, including rights that may apply if we cannot dispatch an order within the promised or legally required timeframe.

How long does it take to prepare my order?

Preparation time depends on the type of product you purchase.

Ready-to-Ship orders are dispatched within 24 business hours after order confirmation. These are finished handmade pieces that are ready for shipment without additional custom production.

Custom pieces normally require 7–14 days of production before dispatch. Each piece is prepared according to your selected design and personalization details. Production time is separate from shipping transit time. For shipping destinations, delivery estimates, and shipping fees, please refer to our Shipping Policy.

Will my handmade item look exactly like the photos?

Every KOSBLING piece is handmade, which means no two pieces will be completely identical. Minor differences in placement, color, glue finish, texture, and other hand-applied details are normal handmade variations when they do not materially affect the item’s appearance, function, or purchased specifications. These small differences are part of the nature of handmade craftsmanship.

What about minor marks or surface rubbing?

Minor surface rubbing or small marks may occur during international transit. We assess each case based on the item’s appearance, function, purchased specifications, and applicable consumer protection laws. Minor cosmetic variations are different from significant damage or defects that materially affect the product. If you believe your item has arrived with significant damage or is materially different from what you purchased, please contact our support team.

What should I do if my order arrives damaged?

We want every KOSBLING order to arrive as expected. If your order arrives with severe transit damage, is defective or materially misdescribed, contains the wrong item, or is missing a purchased component, please contact us promptly after delivery. To help us review your concern,

We may request additional information where necessary to assess the issue. However, providing a particular photo or video is not a condition for exercising any mandatory legal remedy.

How Does KOSBLING Handle Product Issues?

Our support team reviews each case individually based on the verified circumstances, the purchased specifications, and applicable consumer protection laws.

Coupons and partial refunds are not automatic and cannot replace a mandatory legal remedy.

Do I Need to Return the Item Before Contacting You?

Please do not send an item back before receiving return instructions from KOSBLING support. This helps ensure that any authorized return reaches the correct service address. Unauthorized returns may not reach the appropriate service location. This instruction does not restrict any mandatory return or other remedy required by applicable law.

How Can I Report a Damaged or Incorrect Order?

Email: support@kosbling.com

Please include your order number and a description of the issue so our team can review your request.

How does KOSBLING protect orders during shipping?

For more than four years, KOSBLING has continually refined its protective packaging through everyday order preparation and international fulfillment experience. Each order is packed with care using protective packaging designed to help reduce the risk of damage during transit. While we continually work to improve our packaging, no packaging method can guarantee damage-free international delivery. If your order arrives with significant transit damage, please contact our support team so we can review the situation.

Nothing in this policy excludes, restricts, or replaces any consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase. Where applicable law requires a repair, replacement, price reduction, refund, cancellation right, or another remedy, those mandatory rights continue to apply. If any part of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement takes precedence.

If you have questions about an existing order, returns, product issues, or cancellation requests, our customer support team is happy to help.

Order & Customer Support：support@kosbling.com

Custom Design Inquiries：diycustomer@kosbling.com

You can also contact us through KOSBLING Messenger.

Thank you for choosing KOSBLING and supporting handmade creations. We truly appreciate being part of your everyday moments and special occasions!