FAQs

Part 1: Supports

Q1: HOW TO CHOOSE A DIFFERENT LANGUAGE/CURRENCY?

A:Under the Account/Profile icon at the top right section, click it and the options of different languages and currencies will show up.

Q2: WHY DOES THE ITEMS IN CART DISAPPEAR ?

A:We suggest you register for an account before placing an order. Otherwise the shopping cart won't be able to keep your items or somehow may lose some of the items if you order without logging in with an account.

Q3: HOW DO I SUBSCRIBE TO THE SHOPPING SITE ?

A:You can go to the right bottom section of the Kosbling homepage to input your email address, and you will receive exclusive member emails from our brand!

Part 2: Return& Exchange information

Q1:HOW TO RETURN ?

A: We accept return applications within 15 days from the date of delivery. If you want to return or exchange the product, please send an email to hi@Kosbling.com.

*- Final sale items and free gifts are not eligible for return or exchange.

Q2: SHOULD I PAY FOR THE RETURN SHIPPING FEE?

A: Yes, customers are responsible for the return shipping fee. We kindly recommend you carefully check the size information and confirm all your order details before placing the order.

Q3: CAN I RETURN TO THE ADDRESS ON THE RECEIVED PACKAGE?

A:Kind reminder: Any addresses on the parcel are not approved as the return address. Return packages should be authorized. Any return request not authorized by the customer service will not be honored.

Q4:CAN PRODUCTS BE EXCHANGED ?

A:Yes, for products that are not shipped or out of stock, you can first email us hi@Kosbling.com to contact our customer service team, and then we will exchange it for you once we receive your information. Unfortunately, for products already shipped, you cannot exchange or return them before you receive them.

Part 3: Shipping

Q1:DO YOU OFFER FREE SHIPPING?

A:We currently offer free shipping for orders over $29 only United State, Australia, United Kingdom and Canada.

Q2:HOW MUCH DOES IT COST TO SHIP TO MY PLACE?

A:The shipping fees will depend on the weight, the distance and especially the shipping method you choose. For more shipping details in general, refer to this link: Shipping & Delivery (kosbling.com) For exact shipping cost: please put the items in your cart and go to the next step to check out.Before you pay, you will see how much the shipping fee is for the order.

Q3: CAN THE ORDER BE SHIPPED IN ONE PACKAGE?

A:Items are prepared by different suppliers or designers at our website, so they might ship separately.

Q4:WHAT IS YOUR SHIPPING TIME?

A:Please note the total shipping time will be the processing time plus the delivery time (excludes any customs delays, non-business days, national holidays and any unforeseen circumstances.) You can click the link below to get more details about the shipping policy: Shipping & Delivery (kosbling.com) The shipping time might be longer than usual because of the limited transportation situation during COVID-19.

Q5:WHICH COUNTRIES DO YOU OFFER FOR SHIPPING?

A:You can try to add one item to the cart and then go to checkout (before making final payment ) and then select the destination country . If it can be selected , that is being said that it can ship to the country you choose.

Q6:WHAT IS YOUR SHIPPING CARRIER ?

A: We offer a few shipping carriers according to different countries, but mostly we ship by national posts and will be delivered to the local post office after landing the destination countries. For example , USPS(United States Postal Service)for US, Royal mail for UK ,etc.

Q7: IS THERE A TAX CHARGE?

A:Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.

Q8: WHAT SHOULD I DO IF I RECEIVE THE PACKAGE AND SOME ITEMS WENT MISSING?

A: Please carefully double check any hidden small corners in the plastic package first,or sometimes it may be shipped separately. Feel free to contact our customer service team(hi@kosbling.com) to get more information.

Part 4: Orders

Q1: HOW TO FIND MY ORDER NUMBER ?

A:You can log in the website and check it in your account or check if there's any order confirmation email to obtain the order number. You can also provide the register email to our customer service team (hi@kosbling.com)and see if we can locate the order number for you in our system.

Q2: WHAT IS "AWAITING PAYMENT" ORDER ?

A:"Awaiting Payment"/"Unpaid" means the payment didn't go through.CS team have no access to void or do any changes for unpaid orders currently. If you wan to cancel , you can just disregard it, we won't charge anything or process the order.We would suggest you to place a new order instead directly.

Q3:DO I GET CHARGED FIRST OR I CAN PAY IT AFTER RECEIVING THE PACKAGE ?

A:We only start to prepare your order once we receive the payment.

Q4: HOW DO I MODIFY THE QTY, THE SIZE OR THE COLOR IN MY CART?

A:We would suggest you to click the number option under "Qty" or size /color on your right side in the shopping cart. Or click "remove" option next to the item pic on your right side and remove the unwanted item(s).

Q5:CAN I STILL ADD MORE ITEMS IF I ALREADY PLACED AND PAID THE ORDER?

A:We cannot add more items in the order due to payment was already completed.

Q6:DO YOU SUPPORT CREDIT / DEBIT CARD ?

A:We do accept both Credit and Debit cards. You can choose to pay by Credit / Debit Card or PayPal when choosing "Payment method" after confirming your shipping address and shipping method. Credit / Debit Card option will show up automatically as the first payment method at the left bottom of web-page .

Q7: WHY I CAN NOT PAY ? WHY IT SHOWS "ERROR" WHEN I CHECKOUT ?

A:If you are using Paypal as a guest to pay, please double check if you have entered the correct shipping or billing address. Paypal will force you to return to checkout page and notify you the error if you entered any incorrect information, such as wrong zip code. If you are using Credit Card/Debit Card to pay, please double check if you have entered the correct card numbers.It will force you to return to checkout page and notify you the error or use another card if you entered any incorrect card number. Also,to lower the risk of frauds, some of the debit/credit card companies now only allow online payments to go through when your billing address matches your shipping address.